Emotion is something that we are all faced with every day. It really is not an aspect that has an effective language and its study is complex. It is partly complex in that it is not a science in which predictability is the operative principle.   There is no consolidatedContinue Reading

In traditional organisations top managers are employed to ensure that organisations are competitive and that lower level managers and staff have job security. In these traditional organisations it is further expected that staff remain loyal and implement the strategy that management created with loyalty and obedience.   The contemporary organisationContinue Reading

Some jobs have more emotional content than others. This has led to the coining of the term “emotional labour” describing an aspect of all of our jobs where we deal with other people’s emotions.   While most job grading methodologies do not deal with emotional content – there seems toContinue Reading